FAQ

FAQ

 

What platforms are you currently supporting?

Currently only Linux (Red Hat and CentOS) and Windows Server are available.

 

What flavors of MultiValue Software do you currently support in your Cloud offering?

Pick Cloud, Inc. is database agnostic and can work with ALL MultiValue products as long as you are running a compatible and licensed version for our host environment(s); either Windows or Linux (Red Hat or CentOS) are offered at this time.

 

How long do I have to commit?

Monthly or you can commit to a 1, 2 and 3 year contract. How long depends on what length of time is good for you and your company.

 

Do you supply Business Associate Agreements (BAA)?

Yes, if your business requires a BAA we can supply one upon request.

 

What happens to my existing MultiValue license if I move to your hosted cloud environment? Do I need to have my license registered with you to do this?

You keep your existing MultiValue license just like you would if you changed to a different server on premise.  We don't require that you register your license with us to do this. You can keep your existing VAR. All we require is that you have an active software maintenance agreement with your preferred database vendor.

 

Do you offer proof of concepts?

Yes we do. We do proof of concepts for 15 days and do charge for that. If you decide to use our service, that amount will be deducted from your initial set up fees. Contact us for more information.

 

I am a developer who needs a small server for development and testing. Do you offer an option for me?

At this time we only offer a 15-day cloud server for testing and evaluation.  If you wish to test longer than that we can help you configure a server for remote access along with evaluating the MultiValue database of your choice.

 

Are there any special requirements for using the cloud from our location?

The first thing you will need is a good Internet connection, with adequate bandwidth. Other requirements are dependent upon your individual application and we can discuss on a case by case basis.

 

I am not based in the US. Can I still participate in your program?

Absolutely! With our new partnership with Google, we now have access to many cloud platform regions throughout the world that provide low latency, low cost and high availability that suit your needs.

 

Do you only host MultiValue applications?
No. While MultiValue is near and dear to our hearts, we do recognize that companies have other applications in addition to MultiValue that they need hosted. We can host and manage virtually any application you have.

 

Where do I get technical support?

All support inquiries should be directed to support@mypickcloud.com or by calling our main phone number at 949-415-7778

 

Do you provide the IP addresses or do I have to provide them?

We got you covered! You bring the PICK app and we'll handle the IP addresses.

 

Can I use host OS functionality?

Yes. Every system has its own operating system.

 

Do I have console access?

Yes, we will grant full ADMIN rights to your domain.

 

How much time does it take to upload my MultiValue data so I can restore my data on to a Pick Cloud, Inc. server?

The table below can help you estimate how much time it will take to complete a download of each file based on the file size and your connection speed. Please be advised this is a guideline and that actual download times may differ due to local variables.

 

 

 

 

 

 

 

 

 

 

 

 

Do you accept credit cards?

Yes - currently we accept all major credit cards. Credit card purchases will automatically be charged a 3% convenience fee.

 

How does Pick Cloud bill me?

You are billed every 30 days based on the day you sign up for the service. Your credit card will be charged for your monthly hosting fee on the first day your account becomes active. After 30 days have gone by you will be billed again for the next month of service. The exact charge will be based on recurring charges in addition to whatever additional fees you have incurred during that previous month.

 

Can I pay for your cloud services annually in advance?

Absolutely! If you do choose to pay us annually in advance, we will give you one month for free! Contact us to find out more!

 

Have more questions not covered here? Contact us today!

 

 

CONTACT US

 

Address
4000 MacArthur Blvd, Ste 600 - East Tower

Newport Beach, CA 92660

 

US Phone

(949) 415-7778

 

Email

info@mypickcloud.com

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